Group Application - How to resolve an invalid link error

If you encounter this error while joining a group application, follow the troubleshooting steps below to resolve the issue.

1. Log Out Other Users
   Before clicking the invite link, ensure that no other users are currently logged in on your device. If you're using a shared device (e.g., with your co-applicants), make sure all users are logged out. Whenever possible, we recommend using a different device for each applicant.

2. Use the Correct Email Address
   Confirm that the co-applicant’s email address listed in the application matches the one being used to create or access their account.

3. Log In or Create an Account First
   The co-applicant may log in to their account or create one before clicking the invite link. This can help ensure a smoother joining process.

4. Clear Browser Cache or Close 2Apply Tabs
   If you're experiencing issues, close all 2Apply tabs on your browser or clear your browser’s cache, then attempt the process again.

If you encounter any issues or require any assistance, please click the 'Help' button below to chat with a live agent or contact our support team at 2applysupport@reapit.com.