To upload documents and IDs, you can either click on the upload section or drag and drop your files into the designated area.
If you're experiencing issues uploading documents or IDs, please follow the steps below to resolve the problem:
Check Your Internet Connection
Ensure you have a stable internet connection. Switching between Wi-Fi and mobile data may help improve connectivity.Try a Different Browser or Device
If the problem persists, try uploading the document using a different browser (e.g., Chrome, Firefox, Safari) or device. Restart your device before trying again.Verify File Requirements
Make sure your file meets the following requirements:Size: Up to 10MB per file
Format: Accepted file types are
.jpg,.jpeg,.png,.pdf, and.bmpFile Name: Avoid using special characters or overly long file names
Clear Cache and Disable Extensions
Clear your browser’s cache and disable any ad blockers or browser extensions that may interfere with uploads. Ensure you're using the latest version of your browser.Still Having Trouble?
If you're still encountering issues, please contact our support team and provide the following details so we can assist you further:Device and browser you're using
File type and size of the document
Screenshot of the error messages