Uploading supporting documents/images

If you are having trouble uploading your documents, please follow the steps below to help resolve the issue.

1. Restart your device
   Close and restart your device before attempting to upload the document again.

2. Check file size and format
   Ensure your file meets the supported requirements:

   File Size: Up to 10MB per file

   File Format: .jpg, .jpeg, .png, .pdf, .bmp

   File Name: Avoid symbols and keep the file name reasonably short

3. Check your internet connection
   A strong and stable internet connection is essential for successful uploads.

4. Click outside the upload box
   If the upload reaches 100% but does not complete, try clicking or selecting outside the Uploading File… box.

   

5. Reset your browser’s cache
   Clearing your browser’s cache can often resolve upload or display issues.

If the issue persists after clearing the cache, please contact us via live chat or send us an email at 2applysupport@reapit.com and share the following information:

• Device type: Desktop, laptop, tablet, or mobile

• Browser name and version

• Document type: For example, driver’s license, secondary ID, etc.